Refund policy

Last updated 7 August 2026

Flowline sells consumable credits. This policy covers when we give money back and how to ask for it.

Automatic refunds for failed inserts

A credit is charged when you add an Advanced animation to your design. If anything fails after the charge — the upload, the network, Canva rejecting the asset — the credit is returned to your balance automatically. You do not need to contact us and you do not need to notice it happened. This is built into the product, not a goodwill gesture.

Unused credits: 30 days

If you have bought a pack and changed your mind, we will refund the purchase within 30 days of the transaction, provided the credits from that pack are unused. Email us and we will process it.

Partly used packs

If you have spent some of a pack within the 30-day window, contact us anyway. We will refund the unused portion on a pro-rata basis where the payment processor allows it. We would rather do that than argue with you about a small amount of money.

Something went wrong with the product

If the app did not do what this site says it does — the animation did not insert, the file was broken, credits were deducted incorrectly — tell us and we will refund you in full regardless of how long ago you bought and regardless of how many credits you have spent. Send us enough detail to reproduce it if you can, but a description is fine.

What is not refundable

• Credits already spent on animations that inserted successfully, once the 30-day window has passed.
• The free credits granted on first use — nothing was paid for them.

How to request a refund

Email aynur.atabeyli@gmail.com with the email address you used at checkout, or your Lemon Squeezy order number. We aim to reply within two business days.

Payments are processed by Lemon Squeezy as merchant of record, so the refund is issued by them and returns to your original payment method. Their own buyer terms apply alongside this policy, and where their terms or your local consumer law give you stronger rights than this page does, those rights win.

Chargebacks

Please email us before raising a chargeback with your bank. A chargeback costs us a fee and takes months to resolve; a refund takes us a few minutes and we are not going to fight you over one.